আমরা কীভাবে সংগ্রহ, ডেলিভারি ও রিফান্ড করি

What comes back

An item comes back only if it arrived damaged, expired or wrong. Tell us within
24 hours of delivery, from your order page, with up to three photos or
videos. We collect it and pay the return shipping. Refund only, never a swap. A bundle comes back
whole. No change-of-mind returns, opened or not.

For Pickup or Local delivery the window runs from the handover. You bring a Pickup item back to
the warehouse; a Local delivery item is collected by our staff.

What we don't refund

• Opened skincare or makeup, on hygiene grounds, unless the fault is ours.
• Change of mind.
• Gifts that came with an order. A damaged or expired gift is replaced on request.
• A reservation deposit once the unit is delivered: it is then part of the sale.
• The delivery charge once the parcel has left.

How it works

We answer return requests the same working day and refund within
3 working days of receiving the item.

• Refunds go to your wallet by default.
• Money you paid by bKash or Nagad can go back the same way if you ask.
• Cash paid at the door becomes wallet credit you can withdraw by bKash or Nagad in the monthly
  payout, with no minimum.
• Any part you paid with points comes back as points.

The delivery charge

Cash on delivery carries no fee. Its delivery charge is paid in advance by bKash, Nagad or wallet,
and only the goods are paid at the door. On a free-delivery order that charge is taken off the cash
due.

The delivery charge isn't refunded once the parcel has left. It is refunded only if you cancel
before dispatch or we cancel the order.

At the door

Where the courier allows it, open the parcel before paying. Damaged, expired or wrong? Refuse just
that item — you pay nothing for it. Refuse for any other reason and the parcel comes back to us:
anything you prepaid for the goods is refunded to your wallet. The delivery charge isn't refunded
either way.

A parcel that never arrived

That isn't a return — contact support and we'll trace it. If it is lost, the goods are refunded in
full. The delivery charge isn't, because it has been paid to the courier.

অনুমোদিত পরিবেশক

যেখানে রেকর্ড আছে, পণ্য অনুমোদিত পরিবেশকের কাছ থেকে কেনা হয়। বিক্রিতে থাকা প্রতিটি ইউনিট তেমন পরিবেশকের কাছ থেকে এলে পণ্যের পাতায় তা লেখা থাকে।

টেম্পার-সিল করা পার্সেল

প্রতিটি পার্সেল টেম্পার-সিল করে পাঠানো হয়।

তাপমাত্রা-নিয়ন্ত্রিত সংরক্ষণ

তাপ ও আলোয় কসমেটিকস নষ্ট হয়, তাই স্টক তাপমাত্রা-নিয়ন্ত্রিত জায়গায় রাখা হয়।

পৌঁছানোর সময় ছবি তোলা

স্টক পৌঁছালে সিল, ব্যাচ প্রিন্ট ও প্যাকেজিংয়ের ছবি তোলা হয়।

How we source

Every product has a recorded supplier. Products are bought from authorised distributors where recorded, and the product page says so when every unit on sale came from one.

How delivery works

Inside the city ৳80 next day, outside ৳150 in 2–3 days, free from ৳3,000.